Request:

 It is the act of requesting or ordering someone to perform a task. The word petition can also refer to a request stated in a sentence, a written document, or, in the context of law, a written document that is given to an authority.

Response time is 15 working days from the date of receipt.

Complaint

Spoken or written expression of irritation, disapproval, or unhappiness with the behavior or activities of an Entity official or of others who carry out public functions.

Response time is 15 working days from the date of receipt.

Consultation

Consultation, according to its etymological meaning, can be translated as "to ask for advice". It can refer to examining a matter with one or more persons, seeking data on a subject or asking for advice or guidance.

Response time is 30 working days from the date of receipt.

Claim

Verbal or written manifestation of annoyance, displeasure or dissatisfaction regarding the non-compliance or irregularity in the provision of any of the services, procedures or products offered by the entity.

Response time is 15 working days from the date of receipt.

Information request

Request for access to public information from State entities.

Response time: natural or legal person and private entity 15 working days after receipt; public entity, 10 working days after receipt; members of Congress, 5 working days after receipt.

Report

 It involves alerting a responsible authority about potentially irregular or unlawful behavior.

Response time is 15 working days from the date of receipt.

Congratulations

It represents a citizen's appreciation for the service rendered.

Response time is 15 working days from the date of receipt.

Suggestion

It is the proposal or suggestion of an idea regarding a service, procedure, management, etc., in order to improve it. In other words, a recommendation.

Response time is 15 working days from the date of receipt.

For more information:

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